IzzyJamz Refund Policy

Effective Date: July 1, 2026

At IzzyJamz, we are committed to providing professional and reliable promotional services to gospel artists, music creators, ministries, and other clients. Because our promotional services often require planning, content preparation, scheduling, and dedicated promotional resources, payments are subject to the terms outlined below.

1. General Refund Policy

All payments made for IzzyJamz promotional packages are generally non-refundable once promotional work has commenced.

By completing your purchase, you acknowledge and agree to this Refund Policy and understand that promotional services may begin shortly after payment confirmation.

2. Before Promotion Begins

If you request cancellation before IzzyJamz has started work on your campaign, you may contact us to request a refund.

Approved refunds may be subject to reasonable administrative or processing deductions where applicable.

Once work has commenced, the payment may no longer be eligible for a refund.

3. After Promotion Has Started

Once your promotional campaign has started, refunds will generally not be provided for:

• Change of mind
• Failure to provide required materials on time
• Failure to respond to our messages or requests
• Dissatisfaction with the number of views, clicks, streams, downloads, or engagements
• Changes in an artist’s release plans
• Removal or unavailability of music from third-party platforms
• Personal or scheduling conflicts
• Failure to achieve a specific number of streams, followers, downloads, or other results

IzzyJamz provides promotional exposure and marketing services; therefore, we do not guarantee specific numbers of streams, downloads, followers, views, or sales unless a particular deliverable is explicitly stated in the selected package.

4. Failure to Provide Required Materials

Clients are responsible for providing accurate and complete promotional materials, including music files or links, artwork, artist information, descriptions, and other materials requested by IzzyJamz.

If a campaign is delayed because the client fails to provide the required materials, the campaign may be rescheduled or paused. Such delays do not automatically qualify the client for a refund.

5. Service-Related Issues

If IzzyJamz is unable to deliver a significant part of the promotional service due to an issue within our control, we will make reasonable efforts to:

1. Correct the issue;
2. Reschedule the affected promotional activity; or
3. Provide an appropriate alternative or partial refund where reasonably applicable.

Any refund or compensation will be determined based on the specific circumstances and the portion of the service that could not be delivered.

6. Package Upgrades or Changes

If you wish to upgrade your promotional package after payment, contact the IzzyJamz team.

Where possible, we may allow you to upgrade by paying the difference between the original package and the new package.

Package downgrades after promotional work has commenced may not qualify for a refund of the difference.

7. Third-Party Platforms

Some promotional activities may involve third-party platforms such as social media networks, streaming services, search engines, or other external websites.

IzzyJamz does not control changes, restrictions, outages, algorithm updates, account suspensions, or policies imposed by these third-party platforms.

Such circumstances do not automatically qualify for a refund.

8. Duplicate or Incorrect Payments

If you accidentally make a duplicate payment for the same service, please contact us as soon as possible with the relevant payment information.

After verification, an eligible duplicate payment may be refunded or applied toward another service, subject to applicable payment-processing conditions.

9. How to Request a Refund

To request a refund or report an issue with a promotional service, contact the IzzyJamz team through our official Contact Us channels.

Please include:

• Your name or artist name
• Order or transaction reference
• Promotional package purchased
• Date of payment
• Reason for the refund request

Refund requests will be reviewed on a case-by-case basis where applicable.

10. Refund Processing

Where a refund is approved, it will normally be processed through the original payment method where technically possible.

The time it takes for the refunded amount to appear in your account may depend on the payment provider, bank, or payment processor.

11. Agreement to This Policy

By purchasing an IzzyJamz promotional package, you confirm that you have read, understood, and agreed to this Refund Policy, as well as our Terms & Conditions.

IzzyJamz reserves the right to review and update this policy when necessary. Any changes will be published on this page.

Contact IzzyJamz

If you have questions about this Refund Policy or your promotional order, please contact us through the official IzzyJamz Contact Us page.

IzzyJamz — Promoting the Sound of Heaven.